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Assistant Food & Beverage Manager - Park Royal

Post Date: 07/18/2018
End Date:  07/22/2021
Recruiter: Park Plaza Hotel Group
Location: North West London, Greater London
Salary: Unspecified
Job category: Fresh Produce
Employment type: Any ,
Employer or agency: Direct Employer
Job role: Assistant Food & Beverage Manager - Park Royal
Job reference: 896415850

Love providing great service and being part of uplifting moments? Take the next step in your Food & Beverage career with us as a Assistant Food & Beverage Manager at Park Plaza Park Royal . Park Plaza is the ideal location for you to develop your skills and shine in a collaborative team environment. Description of the Company: At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We?re always striving for excellence and know that if we invest in our team members, they?ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you?ve come to the right place. Main role and objectives: Assist in managing all F&B employees. Support the efficient running of the F&B operations, overseeing the whole of F&B in the absence of the F&B Manager. Adhering to all required laws and agreed operating standards. Ensuring exceptional standards of service of service and product are delivered at all times while maintaining a consistently high degree of client care. Your responsibilities: Responsible for managing the Food and Beverage operation. Be fully knowledgeable of all F&B operations. Welcome and greet all guests in a friendly, professional and sincere manner following company standards. Follow up on guest satisfaction and make guests feel comfortable. Ensure all customer requests are responded to promptly and effectively. Put forward ideas for improving the service standard and profitability of the hotel. Encourage extra sales to guests at every opportunity and ensure the staff are prompted to upsell. Promote a helpful image to clients and give full co-operation to any customer requiring assistance displaying a caring and helpful attitude, anticipating customer?s needs whenever possible, to enhance quality service and in turn enhance client satisfaction. Assist in developing a new Menu and drink list on a regular basis in conjunction with the F&B Manager and Chef. Ensure a Standard of Operational Procedures manual is up-dated constantly and trained Operate Micros computer systems on a managerial level and produce adequate reports at the end of each shit Deal with complaints appropriately and report them to the manager. Be aware of any shortfalls in standards and correct them in a timely fashin Ensure team is aware of Medallia and current Medallia scores. Provide full co-operation to any colleagues requiring assistance in a friendly and helpful manner. Maintain effective communication within the team and attend hotel meetings and training sessions when required. Hold daily staff briefings when on duty. Know how to use all equipment and systems in you department. Liaise daily with Chef in charge to discuss specials and food availability Be fully knowledgeable regarding stock takes results and actions. Control daily beverage, dry store and stationary stock, ensuring sufficient stock levels in all areas. Liaise with Purchasing Manager for requisitions and stock levels. Ensure the food and beverage team are fully trained in service techniques, all available menus, drinks lists and cocktails offered in the Bar, Restaurant and Room Service and are trained on the correct standards of service Clean as you go, ensuring both public areas are kept clean and tidy at all times and that staff adheres to departmental cleaning schedules. Daily checklists are in place and spot check on a daily basis. Be conversant with budgeted and actual revenue and costs within the F&B and assist in controlling all operating costs. Understand the aims of the hotel and your department and that the F&B staff is aware of these as well. Follow guidelines regarding the control of waste in your department. Be prepared to assist in other departments and carry out other reasonable tasks and responsibilities outside normal routine but within the overall scope of the job as deemed necessary by management. All training needed to be highlighted to the F&B and HR Managers Attend and participate in monthly F&B BRMs Assists F&B manager with sales and marketing plan. What we are looking for: Someone who is great at creating and maintaining positive and productive working relationships across the business, communicating effectively in a range of situations Someone who enjoys working in a fast paced team environment Previous experience Food & Beverage . Park Plaza isn?t just a great place to work - it?s a great place to take your career to the next level We love seeing our team members fulfil their potential and always work together to achieve more with our learning & development offering, enhanced training and competitive salary and benefits. You will be invited to an ?Inspiring Stay? in your hotel, so that you can live the experience and you will also benefit from our Employee and Friends & Family rates available in all Park Plaza and Carlson Rezidor hotels worldwide From the everyday uplifting moments to huge achievements and everything in between, we?re there every step of the way. Park Plaza. Be part of it. This job was originally posted as

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