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Food & Beverage Associate - Casual

Post Date: 12/03/2019
End Date:  12/06/2022
Recruiter: Marriott London Park Lane
Location: West Wickham, Nationwide
Salary: Unspecified
Job category: Fresh Produce
Employment type: Any ,
Employer or agency: Direct Employer
Job role: Food & Beverage Associate - Casual
Job reference: 1349307342

Start Your Journey With Us The London Marriott Hotel Park Lane is perfectly placed in the city centre, our five-star hotel surrounds you with bespoke luxury amenities in the midst of some of London's most famous attractions. Intuitively designed rooms and suites are infused with boutique-inspired touches and offer plush bedding, marble bathrooms and 24-hour room service. Settle in for a meal, afternoon tea or evening cocktails at Lanes of London, or stretch your muscles at the exceptional Club at Park Lane, our fitness centre featuring an indoor pool, steam rooms, massage services and a cutting-edge gym. Our light-filled venues, superior planning and world-class catering services make us a superb choice for hosting impressive business meetings, social events, weddings and more. When it's time to explore London, you'll find the best of the city lies just beyond our hotel doors - from Hyde Park and Oxford Street to Marble Arch. Why should you work with us ? In addition to the benefits, you would expect being part of a brand of our calibre, you will also be offered: 20% food and beverage discount in Lanes of London Exciting Learning and Development opportunities at all levels Loan offered to help buy a season ticket for travel to and from work in London Cycle to work scheme National and international career development opportunities Access to free language lessons Discount at major retailers across the UK Opportunity to be a part of our Employee Relations Committee team who are committed to Take Care and Corporate Social Responsibility initiatives Reward and recognition; chance to become our Employee of the Month or Manager of the Quarter Meals on duty, uniform provided and laundered free of charge JOB SUMMARY Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team Handles associate questions and concerns. Monitors associates to ensure performance expectations are met. Provides feedback to associates based on observation of service behaviors. Assists in supervising daily shift operations. Supervises restaurant and all related areas in the absence of the Restaurant GM. Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations Ensures all associates have proper supplies, equipment and uniforms. Communicates to Chef and Restaurant GM any issues regarding food quality and service levels. Ensures compliance with all restaurant policies, standards and procedures. Monitors alcohol beverage service in compliance with local laws. Manages to achieve or exceed budgeted goals. Performs all duties of restaurant associates and related departments as necessary. Opens and closes restaurant shifts. Providing Exceptional Customer Service Interacts with guests to obtain feedback on product quality and service levels. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Encourages associates to provide excellent customer service within guidelines. Handles guest problems and complaints, seeking assistance from supervisor as necessary. Strives to improve service performance. Sets a positive example for guest relations. Assists in the review of comment cards and guest satisfaction results with associates. Meets and greets guests. Assisting in Human Resource Activities Supervises on-going training initiatives. Uses all available on the job training tools for associates. Communicates performance expectations in accordance with job descriptions for each position. Coaches and counsels associates regarding performance on an on-going basis CANDIDATE PROFILE Education and Experience High school diploma or GED; experience in the food and beverage culinary, or related professional area. OR Degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; experience in the food and beverage, culinary, or related professional area. Management Competencies Leadership · Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Marriott in alignment with its values. · Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace. Managing Execution · Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required · Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. Building Relationships · Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. · Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Marriott's Spirit to Serve. Learning and Applying Personal Expertise · Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges o Restaurant/Event Room Operations - Knowledge of procedures for managing restaurant room set-up, management of host/hostess station, maintenance of fine silver, setting tables, break down of room, management of coat check, management of staff/associates, creation of checklists, audits, LSOPs, and maintenance of a high quality dining environment (music, lighting, temperature), as well as opening and closing. · Basic Competencies - Fundamental competencies required for accomplishing basic work activities. o Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). o Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. o Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. o Reading Comprehension - Understanding written sentences and paragraphs in work related documents. o Writing - Communicating effectively in writing as appropriate for the needs of the audience. This job was originally posted as www.caterer.com/job/88761757


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