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Food & Beverage Associate - Coldra Court

Post Date: 11/19/2019
End Date:  11/20/2022
Recruiter: Celtic Manor Resort
Location: Newport, Isle of Wight
Salary: Unspecified
Job category: Fresh Produce
Employment type: Any ,
Employer or agency: Direct Employer
Job role: Food & Beverage Associate - Coldra Court
Job reference: 1302131747

Waiting For A Great Opportunity? Then look no further We are looking for a team of Food & Beverage Associates to work at The Rib Smokehouse and Grill restaurant based in the Coldra Court Hotel. At The Rib restaurant, we like to keep our dishes fresh and simple with relaxed Smokehouse experience, using the very best local and seasonal ingredients. As an experienced Waiter/Waitress, you will have just what it takes to impress our guests with your exceptional customer service, sparkling personalist and good levels or spoken and written English Key Duties Responsible for delivering the ultimate in professional internal/external customer service with the standards expected and trained by the Department. Responsible for all stock and the care and control of all professional equipment within your working environment. Responsible for the cleanliness and presentation within your working environment in accordance with set standards. Participates in monthly audits and checks on all equipment to verify its location and ensure its full, safe operation. Responsible for escalating any complaints to the Department Manager immediately, providing full details. Maintains an up-to-date knowledge of all resort facilities and events, in order to promote the resort to guests and visitors, as well as answer their questions. Responsible for the cleanliness of all equipment used at the side stations to serve the guests. Help Controlling, under the supervision of the outlet Manager & Supervisor, on an on-going basis, the following: Quality of service Stock and operating equipment Guest satisfaction Operating costs Sanitation, cleanliness and hygiene Stock Ensures that all mis-en-place is correctly prepared and in place before the service begins. Cleans all the equipment and condiments daily, and attends to his/her cleaning roster duties. Serves and clears food and beverage in a courteous, polite, efficient and friendly manner. Provides a consistent service and gives assistance to the guests for tables and menus. Assist the Manager & Supervisor in the coaching & leadership of the team, to make sure of fast, efficient and courteous service. Assist the Outlet Manager & Supervisor in Food & Beverage order taking and product up selling, in an efficient, professional, and courteous manner. In the absence of the Manager and Supervisor will be responsible for cashing up, log book Completion, staff hours recording and closing procedures. Constantly monitors the guests in order to anticipate their needs. Communicates effectively with his/her supervisor re: guest feedback, to ensure all complaints are handled promptly and to the satisfaction of the guest. Ensure that all tables are served within the recommended waiting time, by organising the order of service efficiently ( size of tables, time of ordering, etc). Meets and greets all arriving and departing guests according to THE CELTIC MANOR STANDARDS. Clears and cleans tables. Exchanges linen as required. Ensures all service and back-areas are well stocked and clean. Attends briefings and any training sessions as requested. Obtains the daily requisitions from store. Arrives in time (at least 5 min before shift starts) as per issued Rota. In case of sickness he/ she will report immediately to the Department Manager as per CCH / CMR handbook to enable reschedule or replacement. Establishes and maintains effective and positive relationships with his/her own team as well as with other departments Complies with hotel?s Health, Fire and Safety, Hygiene Policies as well as all other Resort policies and procedures. Reports all situations, which may represent a danger to guests or staff, immediately, to his/her supervisor, and takes action to rectify the situation, if possible. Ensures that resources are used effectively, minimising waste to protect our environment and minimise costs incurred through breakage, loss and excessive use of chemicals. Performs related duties and special assignments as and when required. Rate of Pay: In line with national minimum & living wage Hours of Work: 37.5 hours per week working 5 days out of 7 Benefits Included Complimentary meal while on duty Uniform provided and laundered Discounted Leisure Membership Life Assurance Scheme Generous discounts throughout the Resort Accommodation can be provided subject to availability Additional Long Service days Annual Awards Evenings Accredited Learning & Development About Us Set in 2,000 acres of rolling parkland in the beautiful Usk Valley, South Wales, the award-winning Celtic Manor offers luxury on a grand scale, encompassing a host of exceptional world-class facilities that make up the exclusive Celtic Manor Collection. With four hotels and ten luxurious Hunter Lodges, three spectacular championship golf courses, two health spas and fitness clubs, seven restaurants, an array of exciting adventure activities and a new International Convention Centre Wales, Celtic Manor is the ultimate European resort destination. In the event we receive a high number of applications, we reserve the right to close this campaign early In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Manor Resort is an equal opportunity employer and would welcome interest from applicants of all ages.


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